TERMS AND CONDITIONS 

  • By signing or emailing your consent, you indicate that you have read the entire estimate and agree to have Service Queen perform the work described above for the price(s) listed. You agree to all terms and conditions of this agreement. 
  • The information on this form represents the entire agreement between you and Service Queen. No verbal agreements between you and Service Queen or its agents and representatives, prior versions of this agreement, or any other communications are part of this agreement. Only the work described in this agreement will be performed and only in the manner described in this agreement. 
  • Service Queen agrees to do its best to meet any agreed upon performance dates, but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control; nor shall the authorizing party be relieved of completion for delays. 
  • Service Queen occasionally takes pictures and records video and/or sound during particular jobs to be used for training and promotional purposes. The authorizing party grants Service Queen the right to use, publish, and reproduce pictures, video, and sound recordings in any and all media formats for any and all purposes. In addition, the authorizing party waives the right to receive any payment from Service Queen for use of this media. 
  • Changes to this agreement requested by you or your agent after crew arrival to your property are subject to approval by the office or Estimator, may require additional charges, and must be made in writing. A change order fee of $350.00 may be applied. Reductions to the invoice due to canceling part of the work on this agreement are at the discretion of Service Queen and may result in forfeiture of any discounts applied. Client understands that cancellation of job prior to commencement will result in forfeiture of deposit. Client agrees that all additional work must be discussed with Estimator and not with field employees. 
  • Any discrepancies in the work of this agreement or complaints related to the work must be reported, in writing, to Service Queen within 72 hours of the work being performed. Failure to notify Service Queen in writing within 72 hours of the work being performed is your confirmation that the work was completed to your satisfaction. 
  • In the event of a discrepancy or complaint regarding the work of this agreement, if you refuse to allow Service Queen to return to the property to correct any unsatisfactory work, repair any damage, or complete any incomplete work orders, you agree that all fees of this agreement are due and payable, and no discount will be accepted. 
  • Client agrees that once the work is started, Service Queen will have the ability to complete the entire scope of work without any interruptions. 
  • In the event of damage to property, other than as described in this agreement, you agree to grant Service Queen the right to repair the damage or hire contractors of it’s choosing to conduct the repairs. Service Queen is responsible only for repairs to the damaged piece of property and will not be responsible for replacement of anything beyond the damaged piece of property. No damage claim will arise exceeding the total amount of the proposal. ● Payment in full is expected immediately upon completion of work and receipt of your final

invoice. Interest of 2% per month will be charged to your invoice every 30 days after your invoice is due, unless prior payment arrangements have been made in writing. Exact payment terms and schedule for specific jobs are written on the estimate. 

  • You agree to pay all collection costs and additional sums incurred by Service Queen if your invoice is more than 30 days past due, including but not limited to collection service fees, court costs, attorney’s fees, and/or credit agency reporting fees. 
  • Service Queen may, at it’s discretion, subcontract all or part of the labor required to complete the project. 
  • If client decides to take off work, and Service Queen is unable to complete or start the job for any reason, Service Queen will not be responsible for any reimbursement. ● Service Queen does not warranty the survival of any installed plants, trees and sod as there are factors beyond our control such as watering, pets, soil quality, pesticides, drainage, and acts of God. For best sod growth, water twice daily for an hour, depending on weather conditions. Allow three inches of growth before you mow your lawn for the first time. Keep your pets off of it and keep playing to a minimum. ● Concrete Dust: Service Queen Landscape Construction Company is not responsible for concrete dust that may spread during construction and may be present in surrounding areas. 
  • Survey: Clients are responsible for providing an updated survey of the construction area if required. 
  • Cancellation Fee: A 25% cancellation fee will be applied to cancellations made after the agreement has been signed. We always provide viable reasonable solution. ● Foundation for Pavers: The existing foundation of the house for pavers cannot be removed without prior consultation, and adjustments to the quote may be necessary. ● Extra Pavers: Any extra pavers left over after the completion of the project do not belong to the client and remain the property of Service Queen Landscape Construction Company. 
  • Sidewalk Repair: Mandatory sidewalk repair after inspection or 6-inch driveway repair is not included in the initial quote and will be subject to additional charges. ● Irrigation: Any repairs or adjustments to irrigation systems in the driveway are considered an extra cost and are not included in the initial quote. 
  • Demolition Limit: The maximum demolition thickness for concrete slabs is 4 inches unless otherwise specified. 
  • Stucco and Paint: Service Queen Landscape Construction Company is not liable for any damage to stucco or paint during construction, and repair or repainting is not included in the quoted price. 
  • Pool Additional Services: Pool safety fence installation or acid wash services are not included in the initial pool construction quote and will be subject to additional charges.

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TREE WORK 

  1. Unless otherwise noted, all brush and wood resulting from the work in the agreement will be removed from the property. 
  2. Unless otherwise noted, flushed stumps will be left no higher than 12” from the highest point of the surrounding grade. 

3.. Landscaping damage and/or ruts may occur during tree work. Service Queen will attempt to minimize all disturbances to the customer’s lawn and surfaces. However, Service Queen must utilize vehicles & equipment to perform tree care services. Service Queen shall not be liable for damages to landscaping, sod, plant material in the execution of its work or causes beyond their control (Examples: Ruts in yard due to wet conditions, limbs falling on flower beds, cracking of paved surfaces and/or sidewalk due to weight of trucks/equipment etc.) 

  1. Your acceptance of this agreement indicates you are ready to have the work performed now and do not need prior notice to crew arrival. Crews may arrive unannounced to perform the work. You may be charged up to $150.00 if a crew arrives but cannot perform the work due to circumstances under your control, such as physical barriers, you or your agent sending the crew away, etc. If you prefer or require advanced notification, these arrangements can be made and noted on the proposal. 
  2. Surface marks may occur when brush is removed. Such surface marks do not constitute damage to property, for example, fences, gates, gate posts and/or exterior surfaces. Service Queen is not responsible to repair or replace surface marks caused in the normal course of service. 
  3. Client is aware that work near a pool entails a possibility of debris/dust entering the pool. Service Queen will not be responsible for pool cleaning and recommends that pool cleaning be scheduled after work is completed at client’s expense. 
  4. Upon completion of the work, Service Queen shall remove all brush and debris from the work zone, and rake to clean the work site. Excess sawdust that cannot be raked will not be removed. 
  5. Client is aware that tree work involves heavy and loud equipment. Client agrees to not enter the work area during operations unless authorized in writing by the crew leader on-site.
  6. Trees and plants are natural, living organisms affected by factors beyond human control. No guarantee on trees, plants or general landscape safety, health or condition is expressed or implied. 

The client warrants that all trees listed in the contract are located on his/her property, and if not, that he / she has obtained permission from the adjoining owner to allow Service Queen to perform the specified work on them. Should any tree be mistakenly identified as to ownership, the client agrees to indemnify Service Queen for any costs or damages incurred as a result of the mistaken identification. 

  1. If bees/pests are found while performing work, client will be responsible for their removal. 7. You are responsible for ensuring that any underground utility line or equipment are properly identified and marked prior to any digging conducted by Service Queen. These items may include, but are not limited to, invisible fencing, irrigation, landscape lighting or any other underground wiring or underground pipes or services. 
  2. Customer responsibility: 
  3. Work Zone Entry: Customer agrees not to enter the Work Zone during the performance of the work unless authorized by the crew leader on-site. Customers further agree to keep the Work Zone free and clear from all employees, family members, children and pets. Service Queen is not responsible for pets getting out of any enclosure. 
  4. Work Zone Clearing: Customers shall remove all toys, furniture, decorations, swing sets, ornaments, potted plants, birdhouses, lighting (on tree and elsewhere), wind chimes, flags, hammocks, tree swings, and any other items of value from the Work Zone prior to commencement of the work. If you cannot move some of these items in advance, require our help or simply do not complete this process then you automatically waive the right to hold us accountable for damage to them. 
  5. WAIVER OF LIABILITY. TREE REMOVAL EQUIPMENT ARE VERY LARGE AND HEAVY. THE LIABILITY FOR DAMAGE TO ASPHALT/CONCRETE PARKING LOTS, UNDERGROUND

UTILITIES, DRIVEWAYS, CURBS AND GUTTERS, AND GRASS IS A POTENTIAL PROBLEM. SERVICE QUEEN WILL MAKE EVERY EFFORT TO AVOID OR MINIMIZE POTENTIAL DAMAGES AND CANNOT GUARANTEE THAT PROPERLY TREE REMOVAL EQUIPMENT WILL NOT CAUSE DAMAGE TO SURFACES. WHILE WORKING ON THIS PROJECT, SERVICE QUEEN WILL NOT BE RESPONSIBLE FOR DAMAGE TO THE FOLLOWING: 1. PARKING LOT SURFACES, SIDEWALKS, DRIVEWAYS AND/OR LAWNS WHILE ENTERING, LEAVING OR MOVING THE LOADS OVER THESE AREAS; 2. PUBLIC STREETS, PRIVATE ROADS, UNDERGROUND VAULTS, SEPTIC TANKS GUTTERS, UNDERGROUND UTILITIES OR ANY OTHER UNDERGROUND SYSTEMS, AND/OR UNDERGROUND PARKING STRUCTURES; 3. IRRIGATION SYSTEMS, LAWNS AND SHRUBBERY THAT MAY BE DAMAGED IF THE TRUCK NEEDS TO CROSS THESE AREAS TO WORK PER CUSTOMER’S REQUEST. YOU AGREE THAT SERVICE QUEEN AND ITS AGENTS AND EMPLOYEES ARE NOT LIABLE FOR ANY DAMAGE RESULTING FROM THE PROPER USE OF EQUIPMENT AT THE FOLLOWING JOB LOCATION, EXCEPT IN ANY INSTANCE OF SOLE NEGLIGENCE OR WILLFUL MISCONDUCT OF SERVICE QUEEN EMPLOYEES. 

Service Queen possesses insurance that provides coverage in the event of injury to persons or property arising directly from the negligence of Service Queen and/or its employees. Once the work subject to this contract has been completed by Service Queen, customer/owner agrees to indemnify and hold harmless Service Queen, its employees, and its agents for any injury, loss, or expense in any way related to services performed under this contract, other than as expressly set forth above. In no event shall Service Queen be liable to customer/owner for any damages of any sort that occur more than one (1) month after the scope of work subject to this contract has been completed, regardless of whether the damages arise from the work performed by or at the direction of Service Queen. The parties herein further agree that in no instance can the customer/owner seek damages in excess of Service Queen’s applicable policy liability. 

PAVER/CONCRETE/LANDSCAPING 

  1. Water Usage:

By signing this agreement, you agree to provide Service Queen the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available. 

  1. Electrical Usage:

By signing this agreement, you agree to provide Service Queen the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.

Cracking due to driving cars, lawn equipment, or other vehicles or loads off the edges of the pavers/concrete is not the responsibility of Service Queen. 

Client understands that driveways, patios, porches, walkways etc. are not always perfectly square/rectangle and certain cuts must be made for pavers to be laid. If client has preference for how the cuts are made, they must notify Service Queen beforehand. Changes to pavers after laying down will have a charge of $300.00 plus $5 per square foot. Any additional work to make driveways, patios, porches, walkways etc. square, such as adding concrete, stucco, etc will be billed separately. 

Pavers/Tile/Material ordered belong to Service Queen. If there are extra pavers left over, client will be left with 5-10 pieces. 

If pavers are unable to be delivered due to Client, when a delivery date has already been set, Client will be charged a $350.00 re-delivery fee. 

Service Queen is not responsible if pavers/concrete do not comply with HOA requirements. 

Service Queen is not responsible for any electric lines, water lines, gas lines, internet lines, phone lines below paver installation. Service Queen will only check sprinkler lines. If sprinkler lines need to be rerouted, this will be an additional charge. 

Concrete Dust – We recommend a good cleaning or hiring a cleaning crew once we finish. We like to work neat and organized – but construction is a messy business

Most cement products take approximately 28 days to fully cure. Sod laying, sprinkler work & landscape work can be started after 4 days; however extra precautions must be taken during the next couple of weeks not to damage your concrete. Items such as rakes, shovels & other garden tool need to be used with caution near the concrete during the curing period. 

Keep children, pets, & objects away from the concrete for at least 24 hours. 

It will be hard to the touch at this point, however 28 additional days are necessary for a full cure. 

During the 28 day curing process keep lawn mowers and & weed eaters off of your new concrete project. 

Make sure sprinkler systems do not turn on for at least 24 hours. Irrigation, backwash from pools, condensation lines, or rain can damage the concrete during the first 24 hours. 

Some fertilizers and chemicals will stain the concrete as they would any other cement product. You should alert those doing the fertilizing to avoid spraying the product on the concrete. If you feel they might have sprayed the concrete, you should hose it down shortly after they have finished. 

If concrete is damaged we will come back and make necessary repairs; however there is a $550.00 minimum charge for this service call.

“The Company applies the state maximum interest rates for outstanding debts.
  • In Florida, the maximum interest rate for debts under $500,000 is 18% per year, and 25% per year for debts over $500,000.
  • The Florida Prompt Payment Act allows companies to charge interest on late payments up to 1.5% per month, with a maximum of 18%.
  • The law also allows companies to withhold goods or services, and pursue collections if payment is not made on time.
  • The maximum late fee for invoices in Florida is 5% of the overdue balance, with a 15-day grace period.”